Returns & RMA

Returns are handled case by case against the confirmed order, product condition and reason for the request. Contact LuxVac before shipping any product back.

Request an assessment

Provide the order reference, model, quantity affected, delivery date, reason for the request and supporting photos or video. For transport damage, report the issue within two days of delivery.

Return authorization

If a physical return is required, LuxVac will confirm the RMA instructions, return destination, packaging requirements and the party responsible for return transport under the applicable order terms.

Inspection and outcome

Returned products may be inspected before the final outcome is confirmed. Depending on the assessed issue and applicable order terms, the outcome may involve troubleshooting, spare parts, replacement, credit or another agreed solution.

Change-of-mind and unsold stock

B2B change-of-mind returns and returns of unsold stock are not automatically accepted. They require prior written agreement. This does not limit any mandatory rights that apply under the relevant law and transaction.