Submit individual or batch customer orders. We dispatch from Poland or Germany by DHL, with delivery in 3–7 business days.
Free account· MOQ 1· Neutral packaging· No sales invoice inside· 2-year warranty
Use the same workflow for an individual order or a batch. Each stage stays connected to the invoice, payment confirmation and final tracking information.
Submit individual or batch customer orders by Excel, email or WhatsApp. With a distributor account, you can upload the file directly; duplicate order numbers are skipped automatically.
Account uploads generate an invoice immediately. Download the invoice, arrange payment and submit the payment proof in the same account.
After payment confirmation, the selected EU warehouse receives the order within two hours. DHL tracking appears in the account after dispatch, with optional email or SMS updates.
These are photographs of the V18 carton used for fulfillment. The order is packed for direct delivery to your customer, without a sales invoice inside.
Order processing begins after payment confirmation. DHL transit time is counted separately in business days.
Delivery time may vary by destination, local DHL service and public holidays.
Use dropshipping when you want LuxVac to dispatch customer orders directly. Use wholesale when you want to hold and fulfill from your own stock. Both models can use LuxVac EU stock.
Sell without holding local stock. Send individual or batch customer orders for direct delivery.
Purchase stock in volume and control local availability, promotions and repeat fulfillment.
These are the operating details most distributors need before sending live customer orders.
Contact LuxVac and provide your company name or personal name, together with your website or sales platform. A VAT number is optional. The account is free, requires no prepaid balance and is usually opened within one business day.
Yes. A single file can contain multiple customer orders with no fixed batch limit. Duplicate order numbers are skipped automatically and cannot be imported twice.
European orders are normally invoiced in EUR, although other currencies can be supported. Payment is made to the provided bank account using your preferred bank transfer method, then the payment proof can be uploaded in the distributor account.
Yes. The confirmed dropshipping price includes the applicable product, fulfillment and delivery costs for the order.
Contact customer service as soon as possible. The address can normally be corrected before the order leaves the warehouse; it cannot be changed after dispatch.
Report transport damage within two days after delivery. Please provide photos of the outer carton, shipping label and product, together with a video when the damage or fault needs to be demonstrated.
Contact the account manager with the order details and supporting evidence. Depending on the case, the solution may be a replacement unit, replacement parts or an account credit for a later order.
DHL delivery is available across the supported European destinations. Typical transit time is 3–7 business days, depending on the destination and local DHL service.
To open an account, contact LuxVac and provide your company name or personal name, together with your website or sales platform. VAT information is optional.
