Warranty & After-Sales

Eligible products supplied from LuxVac EU stock include two-year product warranty support from the customer delivery date, assessed through the standard after-sales process.

How support works

1. Send the order number, product model, serial or identifying label and a clear description of the issue.
2. Provide photos or video that allow the support team to assess the product and packaging.
3. LuxVac may provide troubleshooting steps or request additional checks.
4. Where applicable after assessment, the practical remedy may be a spare part or product replacement.

Common exclusions

Filters and other consumable parts, normal wear, misuse, accidental or liquid damage, unauthorized modification or repair, incorrect power use and damage outside normal product use are excluded unless the confirmed order terms state otherwise.

Transport damage

Visible transport damage should be reported within two days of delivery. Include photographs of the outer carton, shipping label and product, plus video where requested.

Before sending anything back

Do not return a product to a warehouse without authorization. The support team must confirm whether a return is required and provide the correct route for the specific order.