Practical answers for working with LuxVac
Information about wholesale orders, distributor accounts, European delivery, after-sales support and product documents. For a current price or stock check, contact LuxVac directly.
Ordering and pricing
How quotations, quantities and payment work.
What is the wholesale minimum order?
Wholesale orders start from 30 units. Pricing is prepared for the confirmed product, quantity, current stock and delivery arrangement.
Are prices and delivery costs confirmed together?
Yes. The quotation confirms the applicable product price and fulfilment or delivery costs for that order, so the amount shown is the amount to be paid.
Which currency and payment method are used?
European orders are normally invoiced in EUR. Other currencies can be supported. Payment is made to the bank account shown on the invoice using your preferred bank transfer method.
When is the invoice created?
For distributor-account orders, an invoice is generated immediately after the Excel order file is uploaded. Customers ordering through email or WhatsApp receive a confirmed invoice from the sales team.
Account and orders
Account setup and individual or batch customer orders.
How do I apply for a distributor account?
Contact LuxVac and provide your company name or personal name. A website, sales platform and VAT number are optional. The account is free, requires no prepaid balance and is usually opened within one business day.
How can I submit customer orders?
Orders can be sent by Excel, email or WhatsApp. An activated distributor account also lets you upload orders, download invoices, submit payment proof and view tracking information.
Can one Excel file contain multiple orders?
Yes. One file may contain individual or batch customer orders, with no fixed batch limit. Duplicate order numbers are skipped automatically and cannot be imported twice.
Does the customer receive a LuxVac invoice?
No sales invoice is placed inside the parcel. Dropshipping orders are prepared in neutral packaging for direct delivery to the customer.
European stock and delivery
Warehouse selection, dispatch and tracking.
Where are orders dispatched from?
LuxVac uses stock in Poland and Germany. The dispatch warehouse is selected according to current availability and the customer delivery destination.
How long does DHL delivery take?
Typical delivery time is 3–7 business days. The exact transit time depends on the destination and local DHL service.
What is the daily order cutoff?
Orders confirmed before 14:00 CET/CEST enter the current daily warehouse processing batch. Orders can also be processed on weekends and holidays, although DHL transit may still be affected.
When is tracking available?
DHL tracking is normally added to the distributor account after dispatch. Optional email or SMS shipping notifications can also be enabled.
Changes and after-sales
What to do when an order needs attention.
Can I correct the delivery address?
Contact LuxVac as soon as possible. The address can be corrected before the order leaves the warehouse; it cannot be changed after dispatch.
What should I provide for transport damage?
Report transport damage within two days of delivery. Provide clear photos of the outer carton, shipping label and product, together with a video when the damage or fault needs to be demonstrated.
How are returns, refusals or product issues handled?
Contact LuxVac with the order details and supporting evidence. Depending on the situation, the solution may be a replacement unit, replacement part or account credit for a later order.
Is a product warranty included?
LuxVac provides a two-year product warranty. After-sales handling is agreed according to the specific issue and may include replacement parts, product replacement or account credit.
Documents and product information
Information available for sourcing and listing preparation.
Can I request product documents?
Yes. Contact LuxVac with the product or model and the document you need. Applicable CE, RoHS and other product files can be checked for the selected product and market.
Are product photos and videos available?
Product photos, videos and listing information can be provided when needed. Available materials depend on the selected product and configuration.
Where can I ask about compliance documents?
Use the Compliance & Documents page for the request scope, or send your requirement directly through the contact form.
Still need a specific answer?
Tell us the product, quantity, destination and what you need confirmed.